Housing & Rent Services Advisor (Hybrid)

Nottingham City Council; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Generous leave entitlement

Job summary

Nottingham City Council is seeking proactive Customer Services Advisors to join the busy Customer Service Centre. You will handle housing-related enquiries by phone and email, offering guidance on repairs, rent payments, tenancy and estate management.

This dynamic role operates within a 24/7 service environment, requiring excellent communication, a positive attitude and commitment to high customer care standards. Training will be on-site at Loxley House.

Qualifications

• Experience in a fast-moving, pressurised environment handling complex data and conflicting priorities.
• Experience with contact centre technology or bespoke IT systems.
• Awareness of equality issues and commitment to Equality, Diversity and Inclusion strategy.
• Strong interpersonal skills with effective communication, active listening and questioning.
• Ability to present information clearly in writing and verbally.
• Ability to work well as part of a team.

Responsibilities

• Handle high volumes of customer enquiries via telephone and email, providing housing-related advice and support.
• Deliver high standards of customer care in a 24/7 service environment.
• Assist with account management, rent arrears resolution and customer satisfaction monitoring.
• Maintain confidentiality and follow relevant legislation and internal procedures.

Skills

Fast-paced environment

Contact centre technology

Equality and inclusion

Interpersonal communication

Clear written and verbal communication

Tools

Bespoke IT systems

Job description

Nottingham City Council is seeking proactive Customer Services Advisors to join the busy Customer Service Centre. You will handle housing-related enquiries by phone and email, offering guidance on repairs, rent payments, tenancy and estate management.

This dynamic role operates within a 24/7 service environment, requiring excellent communication, a positive attitude and commitment to high customer care standards. Training will be on-site at Loxley House.