Resident Services Specialist Front of House Excellence

Grainger plc; Cardiff; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Grainger plc in Cardiff is seeking a proactive front of house team member to ensure Residents receive an excellent service and that the building is maintained to the Grainger standard. You will deliver Grainger's customer service strategy and work with on-site teams to uphold high standards.

You will increase resident satisfaction through effective service delivery, engage residents, build strong external relationships, and help promote Grainger in the local community.

Responsibilities

• Deliver Grainger customer service strategy
• Deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote Grainger and build good relationships with external partners

Job description

Grainger plc in Cardiff is seeking a proactive front of house team member to ensure Residents receive an excellent service and that the building is maintained to the Grainger standard. You will deliver Grainger's customer service strategy and work with on-site teams to uphold high standards.

You will increase resident satisfaction through effective service delivery, engage residents, build strong external relationships, and help promote Grainger in the local community.