VacancyTitle: Property Manager

Grainger plc; Newcastle upon Tyne; On-site; GBP 21,000 - 32,000; Full time

Job summary

Grainger plc, founded in Newcastle upon Tyne, is the UK’s largest listed residential landlord and a leader in build-to-rent. The role focuses on day-to-day customer service, managing calls and enquiries via email and the customer portal, and coordinating with contractors and other departments to maintain a seamless customer experience.

Based in Newcastle, you will handle day-to-day expenditure in line with budgets and support portfolio managers with residential portfolios in a fast-growing

Qualifications

• Previous experience of delivering exceptional customer service.
• Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard.
• Ability to prioritise, deliver and consistently achieving tight deadlines.
• Customer focused with the ability to adapt to different personality type.

Responsibilities

• Management of day-to-day property management calls and customer enquires via email and the customer portal.
• As and when required covering enquiries relating to other areas of the business, whilst ensuring a professional and continuous customer experience.
• Management of day to day expenditure in line with the set budgets.
• Liaising with other departments.
• Effectively manage contractors and the instruction of works, ensuring Grainger approved specifications are passed to contractors.

Skills

Customer service

Microsoft Office

Deadline-driven

Customer-focused

Tools

Outlook

Excel

Word

Job description

Leading in day to day call handling, managing customer service and interaction

• Support Portfolio Managers with residential property portfolios comprising of mixed tenures, in accordance with the company’s requirements

Responsibilities will include, but are not limited to:

• Management of day-to-day property management calls and customer enquires via email and the customer portal.
• As and when required covering enquiries relating to other areas of the business, whilst making sure that there is a professional and continuous customer experience.
• Management of day to day expenditure in line with the set budgets.
• Liaising with other departments.
• Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors including Grainger approved specifications.

Skills & Experience Required:

• Previous experience of delivering exceptional customer service
• Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard
• Ability to prioritise, deliver and consistently achieving tight deadlines
• Customer focused with the ability to adapt to different personality type

Founded in Newcastle upon Tyne in 1912, Grainger plc, a FTSE 250 business, is the UK’s largest listed residential landlord and leader in the fast-growing build-to-rent sector, providing c.11,100 rental homes to over 25,000 customers. With a pipeline of secured build-to-rent development projects totalling c.4,500 homes and £1.3bn, Grainger is creating thousands more rental homes by investing in cities across the UK.

Grainger works in partnership with a large number of public sector organisations to deliver new homes to local communities, including Transport for London, Network Rail, the Ministry of Defence, Lewisham Borough Council and the Local Pensions Partnership.

Grainger’s build-to-rent developments provide a range of customer benefits from professional on-site resident services teams, resident amenities including gyms, residents’ lounges, roof terraces, meeting rooms and co-working space for those working from home, and superfast 250MB fibre optic broadband.

Recognised as a FTSE4Good business, Grainger also takes a leading approach to sustainability, specifically Environmental and Social issues (ESG) and has an ambitious target to be net zero carbon in the operations of its buildings by 2030, to have a diverse and inclusive workforce and to make a positive social impact in locations where it invests and operates.