Estate Services Coordinator — Fast-Paced Customer Ops

L&Q Living; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension plan

28 days annual leave

Bank Holidays

Westfield Health Cash Plan

Life assurance

Volunteer days

Employee Assistance Programme

Job summary

L&Q Living is seeking a Central Services Coordinator based at our reporting office in Manchester. You’ll be the first point of contact for residents, staff and contractors, managing a high volume of queries and scheduling work for on-site operatives to ensure timely, compliant service delivery.

You’ll collaborate with Grounds Maintenance, Cleaning, Property Services and other teams to prioritise tasks, maintain data accuracy and deliver fast, high-quality support to residents and colleagues.

Qualifications

• Experience handling high-volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload.
• A methodical and detail-focused approach with data accuracy.
• Confident communication across multiple channels.
• Proactive, solutions-focused mindset with sound judgement.
• Understanding of safeguarding principles.
• Ability to build strong working relationships with internal and external partners.

Responsibilities

• Act as the first point of contact for residents, staff, contractors and internal teams.
• Schedule and prioritise work for site-based operatives.
• Monitor and audit data input for accuracy and compliance.
• Produce performance updates and flag risks or trends to Team Leaders.
• Collaborate with internal teams, contractors and partners to resolve queries quickly.
• Support Team Leaders with staff development and mandatory training.

Skills

High-volume queries

Organisational skills

Data accuracy

Communication

Proactive mindset

Safeguarding

Stakeholder relationships

Job description

L&Q Living is seeking a Central Services Coordinator based at our reporting office in Manchester. You’ll be the first point of contact for residents, staff and contractors, managing a high volume of queries and scheduling work for on-site operatives to ensure timely, compliant service delivery.

You’ll collaborate with Grounds Maintenance, Cleaning, Property Services and other teams to prioritise tasks, maintain data accuracy and deliver fast, high-quality support to residents and colleagues.