Resident Services Coordinator (Hybrid)

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

High street discounts

Health cash plans

26 days leave (29 after 3 years)

Flexible bank holidays

Car leasing scheme

Hybrid working

Nine-day fortnight

Job summary

Paragon Asra Housing Limited is seeking a Customer Services Coordinator to be the friendly, knowledgeable voice for residents across phone, webchat and email. You will take ownership of queries, resolve housing and repairs issues, and work with teams to ensure accurate advice and swift responses.

The role includes a shift pattern (Mon–Fri 8am–8pm with Saturday and Sunday shifts) and a hybrid working option after probation, with training and ongoing support to help you excel in customer care.

Qualifications

• Experience in a customer service role.
• Accurate record-keeping and data input skills.
• Strong IT skills, including Microsoft Office.
• Familiarity with housing management systems like Northgate.
• A calm and confident approach when dealing with a wide range of people and queries.
• A genuine interest in helping people and improving their experience.

Responsibilities

• Respond to resident enquiries via phone, email, webchat, social media, and more
• Resolve a wide variety of housing, repairs, and landlord-related issues as a first point of contact
• Take ownership of customer queries, ensuring they are passed to the right teams when needed
• Use internal systems and knowledge resources to provide consistent, accurate advice
• Spot opportunities for service improvement and work with stakeholders to make improvements to the service
• Support new build residents by liaising with managing agents and dealing with defect-related queries
• Ensure customer interactions are logged correctly in our CRM system
• Build lasting relationships with residents through outstanding service and empathy

Skills

Customer service

Data entry

IT skills

Tools

Microsoft Office

Northgate

Job description

Paragon Asra Housing Limited is seeking a Customer Services Coordinator to be the friendly, knowledgeable voice for residents across phone, webchat and email. You will take ownership of queries, resolve housing and repairs issues, and work with teams to ensure accurate advice and swift responses.

The role includes a shift pattern (Mon–Fri 8am–8pm with Saturday and Sunday shifts) and a hybrid working option after probation, with training and ongoing support to help you excel in customer care.