Resident Services Concierge - Front Desk & Community

FPMR Ltd; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

FPMR Ltd. is seeking a proactive Resident Services Associate to be the first point of contact for residents and visitors on-site. You will manage reception duties, assist with lettings processes, and coordinate contractors to keep the building running smoothly.

The role blends customer service with practical property and lettings support, requiring excellent English communication and a team‑oriented, hands-on approach on site.

Qualifications

• Customer-facing background in property, lettings or hospitality.
• Calm, friendly manner with strong customer service instincts.
• Well-organised with clear written and verbal English; on-site team player.
• Desirable PBSA/build-to-rent experience or related qualification.

Responsibilities

• Deliver a warm front-of-house welcome: reception, meet and greet, parcels, visitors and resident enquiries in person, by phone and in writing.
• Support lettings journey from viewings to move in/out, including property checks.
• Book and coordinate contractors, cleaners and maintenance operatives; raise works orders.
• Manage resident bookings for amenity spaces and help keep communal areas looking their best.
• Plan and host resident events and promote them.
• Prepare shift handovers and keep resident information and handbooks up to date.

Skills

Customer-facing

Property/Lettings

Customer service

On-site teamwork

Education

Property or customer service qualification

Job description

FPMR Ltd. is seeking a proactive Resident Services Associate to be the first point of contact for residents and visitors on-site. You will manage reception duties, assist with lettings processes, and coordinate contractors to keep the building running smoothly.

The role blends customer service with practical property and lettings support, requiring excellent English communication and a team‑oriented, hands-on approach on site.