Resident Services Associate

Property Management Recruitment Ltd; West Midlands; On-site; GBP 21,000 - 28,000; Full time

Job summary

Property Management Recruitment Ltd is seeking a Resident Services Associate to be the friendly first contact for residents and visitors. You will support front-of-house activities, including lettings, viewings, events, and building upkeep, reporting to the Resident Services Manager.

The role follows a four-on, four-off pattern with 12-hour days from 7am to 7pm, requiring strong customer service, organisation and effective communication. Proficiency with IT and social media is important.

Qualifications

• Strong background in customer service.
• Organised and thorough; able to think on your feet.
• Clear, professional written and spoken communication.
• Comfortable with IT and social media.
• Warm, outgoing personality with a can-do attitude.
• Desirable: experience conducting property viewings.

Responsibilities

• Act as the first point of contact for residents and visitors.
• Log maintenance issues and coordinate contractor visits.
• Handle rental enquiries, show properties, and complete applicant checks.
• Plan and host monthly resident events and source local offers.
• Keep apartments and shared spaces well presented and manage check-ins/out and inspections.
• Keep residents informed via social media and other channels; keep listings up to date.
• Assist on arrears, deposits and health and safety compliance.

Skills

Customer service

Organised

Communication

IT & Social media

Positive attitude

Property viewings (Desirable)

Tools

CRM systems

Job description

Our client is an established property business running high quality build-to-rent homes. They put residents first in everything they do, and they want a team that cares about creating a real sense of community, not just managing a building.

The role

As Resident Services Associate, you'll be the first friendly face residents and visitors see. Working alongside the Resident Services Manager, you'll help run everything front of house, from lettings and viewings to events, maintenance and keeping the building looking its best. The role runs on a four on, four off shift pattern, with 12 hour days from 7am to 7pm.

What you'll be doing

• Acting as the first point of contact for residents and visitors, logging maintenance issues and coordinating contractor visits
• Handling rental enquiries, showing people around, agreeing offers and completing applicant checks
• Planning and hosting monthly resident events, and finding offers and discounts from local businesses
• Keeping apartments and shared spaces well presented, including check ins, check outs and mid-term inspections
• Keeping residents informed through social media and other channels, and keeping property listings up to date
• Supporting on arrears, deposit returns and health and safety compliance

Skills and experience

Essential

• A strong background in customer service
• Organised and thorough, with the confidence to think on your feet
• Clear, professional written and spoken communication
• Comfortable with IT and social media
• A warm, outgoing personality and a positive, can-do attitude

Desirable

• Experience conducting property viewings