Resident Services Coordinator – Front Desk & Community

Savills Company; Brighton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

10% discretionary bonus (pro rata)

Job summary

Savills operates an onsite lettings and property management role for a 229-apartment development in Preston Park, Brighton. You will provide high-quality resident services, manage front desk operations, and coordinate maintenance and lettings activities to ensure a safe, welcoming community.

Key duties include handling queries, arranging viewings, distributing mail, and logging incidents. The role requires strong communication, multitasking, and professional presentation.

Qualifications

• Strong interpersonal skills and proactive, dynamic approach to core duties.
• Accuracy and attention to detail in all tasks.
• Excellent communication with residents, colleagues and contractors.
• Ability to handle multiple tasks and meet deadlines.
• Confidentiality and security of all business information.

Responsibilities

• Welcoming residents and visitors with first-class service at all times.
• Ensure front desk is manned and presented to a high standard.
• Manage inbound calls and resident services email inbox; action requests.
• Engage with local community to promote the scheme.
• Log and distribute post and parcels to residents through proper processes.
• Log maintenance issues and ensure timely progression of cases.
• Coordinate contractor appointments and service levels.
• Conduct lettings enquiries and apartment viewings.
• Meet and greet new tenants; provide Welcome Packs and tenancy info.
• Perform regular building walks to spot health, safety or security issues.

Skills

Interpersonal skills

Ownership mindset

Attention to detail

Clear communication

Multi-tasking

Tools

Word

Outlook

Job description

Savills operates an onsite lettings and property management role for a 229-apartment development in Preston Park, Brighton. You will provide high-quality resident services, manage front desk operations, and coordinate maintenance and lettings activities to ensure a safe, welcoming community.

Key duties include handling queries, arranging viewings, distributing mail, and logging incidents. The role requires strong communication, multitasking, and professional presentation.