Resident Liaison Specialist - Housing Repairs

Daniel Owen Ltd; Preston; On-site; GBP 19,000 - 22,000; Full time

Job summary

Daniel Owen Ltd in Preston is seeking a Resident Liaison Officer for a temporary 7-month contract with potential extension. The role is full-time, Monday to Friday, 8:00am-4:30pm, offering £14-£16 per hour depending on experience.

You will be the first point of contact for residents during scheduled works, ensuring they are informed and satisfied with updates, addressing complaints, and keeping detailed feedback reports. Site visits may be required.

Qualifications

• Excellent face to face and telephone communication skills.
• Experience within social housing, and ideally construction/repairs teams.
• Full clean driving licence and own vehicle.
• Clean DBS checks.

Responsibilities

• Be the first point of contact for residents during scheduled works.
• Make sure that residents are informed and happy with all updates.
• Respond to complaints and issues that arise.
• Keep detailed reports of resident feedback.
• Attend site visits with the site manager and conduct progress surveys when required.

Skills

Communication

Social housing experience

Driving licence

DBS checks

Job description

Daniel Owen Ltd in Preston is seeking a Resident Liaison Officer for a temporary 7-month contract with potential extension. The role is full-time, Monday to Friday, 8:00am-4:30pm, offering £14-£16 per hour depending on experience.

You will be the first point of contact for residents during scheduled works, ensuring they are informed and satisfied with updates, addressing complaints, and keeping detailed feedback reports. Site visits may be required.