Resident Liaison Officer - North West Community Care

Daniel Owen Ltd; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Car allowance

Job summary

Daniel Owen Ltd is seeking a confident Resident Liaison Officer to join a long-term social housing project across the North West. You will be the main contact for residents, coordinating with site teams and the client to ensure a smooth customer journey throughout the works.

The role requires at least two years' experience in resident liaison or similar, strong communication, and the ability to handle sensitive situations calmly.

Qualifications

• Minimum 2 years' experience as a Resident Liaison Officer (or similar role).
• Strong customer service and communication skills.
• Confident dealing with residents in live environments.
• Organised and proactive, able to manage sensitive situations professionally.

Responsibilities

• Act as the primary liaison between residents, the Scheme Manager, and the client.
• Build relationships with residents and address concerns professionally.
• Monitor, manage, and resolve resident complaints effectively.
• Work closely with the Site Project Manager to maintain clear communication on site.
• Coordinate social value and community engagement events.
• Collate and analyse customer satisfaction surveys.
• Support conflict resolution and ensure minimal disruption to residents.

Skills

Customer service

Communication

Resident liaison experience

Organised

Conflict resolution

Job description

Daniel Owen Ltd is seeking a confident Resident Liaison Officer to join a long-term social housing project across the North West. You will be the main contact for residents, coordinating with site teams and the client to ensure a smooth customer journey throughout the works.

The role requires at least two years' experience in resident liaison or similar, strong communication, and the ability to handle sensitive situations calmly.