Resident Liaison – Social Housing (North Lakes)

Daniel Owen Ltd; Workington; On-site; GBP 24,000 - 28,000; Full time

Job summary

Daniel Owen Ltd. is seeking an experienced Resident / Tenant Liaison Officer based in Workington to support a programme of planned works across properties in the North Lakes.

You will be the main contact for residents, ensuring they are kept informed and comfortable while works such as bathroom replacements and external rendering are carried out. The role requires coordinating between residents, site teams and contractors, arranging access, and travelling between sites.

Qualifications

• Experience in a resident or tenant-facing role.
• Strong customer engagement and communication ability.
• Professional and empathetic approach when dealing with residents.
• Good organisational skills and ability to manage a busy workload.
• Knowledge of the North Lakes area is beneficial.
• Full UK driving licence is essential for travel between sites.

Responsibilities

• Act as main link between residents, site teams and contractors.
• Keep residents informed before, during, and after planned works.
• Arrange appointments and access to properties.
• Respond to resident enquiries and resolve concerns.
• Support vulnerable residents and identify additional requirements.
• Maintain accurate records of resident contact and feedback.
• Travel between sites across the North Lakes.

Skills

customer engagement

communication skills

empathy

organisational skills

driving licence

Job description

Daniel Owen Ltd. is seeking an experienced Resident / Tenant Liaison Officer based in Workington to support a programme of planned works across properties in the North Lakes.

You will be the main contact for residents, ensuring they are kept informed and comfortable while works such as bathroom replacements and external rendering are carried out. The role requires coordinating between residents, site teams and contractors, arranging access, and travelling between sites.