Resident Liaison Officer - Retrofit Programme (Yorkshire)

Daniel Owen Ltd; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

Daniel Owen Ltd is recruiting an experienced Resident Liaison Officer to support a major retrofit programme across Leeds, Chesterfield and Hull. You will act as the key point of contact between residents, contractors and the project team, ensuring residents are well informed and supported throughout the works.

The role runs until March 2027, offering a busy, onsite position with responsibilities including coordinating meetings, handling queries and ensuring smooth communication to residents

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Experience supporting vulnerable residents would be advantageous.
• Willingness to travel across Leeds, Chesterfield and Hull.

Responsibilities

• Act as the main point of contact for residents during retrofit works.
• Build strong relationships with residents, contractors and internal teams.
• Provide clear and regular communication regarding upcoming works, timescales and disruption.
• Arrange and attend resident meetings, visits and appointments.
• Explain the works being carried out and answer resident queries or concerns.
• Identify and support vulnerable residents throughout the programme.
• Manage complaints and resolve issues promptly and professionally.
• Liaise with site teams and contractors to keep residents up to date.
• Carry out regular resident visits and maintain accurate records.
• Distribute relevant project information, notices and communications.
• Monitor resident satisfaction and elevate any issues where required.
• Support the smooth delivery of the retrofit programme from a resident perspective.

Skills

Communication skills

Interpersonal skills

Organisational skills

Job description

Daniel Owen Ltd is recruiting an experienced Resident Liaison Officer to support a major retrofit programme across Leeds, Chesterfield and Hull. You will act as the key point of contact between residents, contractors and the project team, ensuring residents are well informed and supported throughout the works.

The role runs until March 2027, offering a busy, onsite position with responsibilities including coordinating meetings, handling queries and ensuring smooth communication to residents