Resident Liaison & Community Engagement Specialist

Daniel Owen Ltd; Wythenshawe; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Company Car or Car Allowance

Job summary

Daniel Owen Ltd in Wythenshawe is seeking a Resident Liaison Officer (RLO) to join a long-term social housing project on a temporary basis. You will be the main point of contact between residents, site teams and the client, ensuring clear communication and a positive resident journey during works.

The role requires excellent customer service, strong communication skills and the ability to handle sensitive situations calmly.

Qualifications

• Minimum 2 years' experience as a Resident Liaison Officer (or similar role).
• Strong customer service and communication skills.
• Confident dealing with residents in live environments.

Responsibilities

• Act as the primary liaison between residents, the Scheme Manager, and the client.
• Build strong relationships with residents and address concerns professionally.
• Monitor, manage, and resolve resident complaints effectively.
• Work closely with the Site Project Manager to maintain clear communication on site.
• Coordinate and deliver social value and community engagement events.
• Collate and analyse customer satisfaction surveys.
• Support conflict resolution and ensure minimal disruption to residents.

Skills

Customer service

Communication

Conflict resolution

Job description

Daniel Owen Ltd in Wythenshawe is seeking a Resident Liaison Officer (RLO) to join a long-term social housing project on a temporary basis. You will be the main point of contact between residents, site teams and the client, ensuring clear communication and a positive resident journey during works.

The role requires excellent customer service, strong communication skills and the ability to handle sensitive situations calmly.