Retrofit Resident Liaison Specialist

Daniel Owen Ltd; Sheffield; On-site; GBP 25,000 - 34,000; Full time

Job summary

Daniel Owen Ltd is recruiting an experienced Resident Liaison Officer to support a major retrofit programme across Yorkshire, covering Leeds, Chesterfield and Hull. The role acts as the primary contact between residents, contractors and the project team, ensuring residents are informed and supported throughout the works.

The position is temporary until March 2027, with a start imminent, working on-site across multiple locations.

Qualifications

• Experience as a Resident Liaison Officer or similar engagement role.
• Experience in social housing, refurbishment, retrofit, or property services.
• Excellent communication and interpersonal skills; ability to engage residents confidently.

Responsibilities

• Act as the main point of contact for residents during retrofit works.
• Build positive relationships with residents, contractors and internal teams.
• Provide clear updates on upcoming works, timescales and disruption.
• Arrange and attend resident meetings, visits and appointments.
• Explain works and answer resident queries or concerns.
• Identify and support vulnerable residents during the programme.
• Manage complaints and resolve issues promptly and professionally.
• Liaise with site teams and contractors to keep residents informed.
• Carry out regular resident visits and maintain records.
• Distribute project information and notices to residents.
• Monitor resident satisfaction and escalate issues when needed.
• Support smooth delivery of retrofit from a resident perspective.

Skills

Resident Liaison Officer

Social housing

Communication skills

Face-to-face engagement

Travel across Leeds Chesterfield Hull

Job description

Daniel Owen Ltd is recruiting an experienced Resident Liaison Officer to support a major retrofit programme across Yorkshire, covering Leeds, Chesterfield and Hull. The role acts as the primary contact between residents, contractors and the project team, ensuring residents are informed and supported throughout the works.

The position is temporary until March 2027, with a start imminent, working on-site across multiple locations.