Community Housing Liaison Specialist (Hybrid)

Novus Property Solutions; Hempstalls; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

27 Days Hols & BH – buy/sell holidays

Company pension scheme – up to 7.5%

Car Allowance or Fleet Van

Discounted Healthcare Scheme & Taste卡

Job summary

Novus Property Solutions is seeking a Resident/Tenant Liaison Officer to sit at the core of our customer-facing teams. The role involves coordinating between customers, clients and communities during tenanted refurbishment works, ensuring effective communication and delivery of social value.

Based in the Burton area with travel to sites, the role requires IT proficiency, a full UK driving licence and DBS check.

Qualifications

• Experience in a customer-facing environment is essential.
• Ability to be proficient in IT.
• Flexibility is essential with regards to hours and travel.
• Hold a Full UK Driving Licence; DBS check will be completed.

Responsibilities

• Responsible for supporting site or contract with liaison between customers, clients and wider community.
• Delivering and managing Social Value and an excellent Customer Service to clients.
• Lead on delivering all added value contractual commitments including planning and diarising community initiatives.
• Dealing with enquiries/issues relating to varying works and act as the voice at contract/site level.
• Establish an effective communications system to keep the site team informed and maintain relationships with customers.

Skills

Communication

Customer-facing

IT proficiency

Driving licence

DBS check

Job description

Novus Property Solutions is seeking a Resident/Tenant Liaison Officer to sit at the core of our customer-facing teams. The role involves coordinating between customers, clients and communities during tenanted refurbishment works, ensuring effective communication and delivery of social value.

Based in the Burton area with travel to sites, the role requires IT proficiency, a full UK driving licence and DBS check.