Resident Liaison Officer – Social Housing Refurb Projects

Recruit 4 Construction Ltd; Preston; On-site; GBP 17,000 - 24,000; Full time

Job summary

Recruit 4 Construction Ltd is seeking a Resident Liaison Officer to support residents across Preston and surrounding areas during a social housing refurbishment programme. You will explain upcoming works, book appointments, and manage access to sites, ensuring enquiries are resolved promptly.

The role requires experience in resident liaison or similar customer-facing work, with a background in social housing or construction preferred.

Qualifications

• Experience in resident or tenant liaison or similar customer-facing role.
• Background in social housing, housing management or construction preferred.
• Comfortable handling difficult conversations and managing appointments.

Responsibilities

• Explain upcoming works, book appointments and agree access arrangements.
• Keep residents updated when the programme changes and work with site teams to resolve access issues.
• Handle enquiries and complaints, follow up on agreed actions and escalate issues where needed.
• Keep the site database up to date and report recurring concerns at project meetings.

Skills

Resident liaison

Customer service

Communication

Tools

Excel

Database systems

Job description

Recruit 4 Construction Ltd is seeking a Resident Liaison Officer to support residents across Preston and surrounding areas during a social housing refurbishment programme. You will explain upcoming works, book appointments, and manage access to sites, ensuring enquiries are resolved promptly.

The role requires experience in resident liaison or similar customer-facing work, with a background in social housing or construction preferred.