Resident Liaison Officer

Bennett and Game Recruitment LTD; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Holiday entitlement

Career progression

High-spec IT equipment

Job summary

Bennett & Game Recruitment LTD in London seeks a Resident Liaison Officer (RLO) to join their Southern division on dedicated remediation and building safety schemes across London and the M25. You will be the main point of contact for residents on occupied schemes.

The role demands excellent communication, ability to manage multiple priorities, travel across London and M25, and a commitment to high-quality customer experience while supporting project delivery.

Qualifications

• Previous experience as an RLO or Tenant Liaison Officer (TLO) is essential.
• Experience on occupied residential refurbishment and remediation projects is desirable.
• Strong communication and relationship-building with a customer-focused approach.

Responsibilities

• Act as main point of contact between residents and site teams on remediation projects.
• Build positive relationships with residents to ensure excellent customer experience.
• Communicate project programmes, access requirements, planned works and changes clearly.
• Resolve resident queries and complaints while maintaining client relationships.
• Carry out resident visits, organize appointments and maintain engagement records.
• Support Site/Project Managers to minimise disruption and help deliver occupied projects.

Skills

RLO experience

Tenant liaison

Stakeholder communication

Driving licence

Travel willingness

Organisational skills

Job description

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division.

With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes.

This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business.

Salary & Benefits

• Salary of 30,000 - 35,000 depending on experience
• Pension scheme
• Life assurance (2x annual salary)
• 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable
• Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression

Resident Liaison Officer Position Overview

• Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects
• Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works
• Communicate project programmes, access requirements, planned works and any changes clearly and professionally
• Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships
• Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities
• Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects

Resident Liaison Officer Position Requirements

• Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential
• Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects
• Excellent communication and relationship-building skills with a professional and customer-focused approach
• Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor
• Strong organisational skills with the ability to manage multiple priorities and maintain accurate records
• Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects