Senior Resident Liaison Officer

Daniel Owen Ltd; Twickenham; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Car allowance

Job summary

Daniel Owen Ltd is seeking an experienced Resident Liaison Officer (RLO) to support projects across London and surrounding areas with travel to KT8 as required. The role offers a base salary of £36,000 plus £4,560 annual car allowance.

The successful candidate will manage resident communications, coordinate access, handle enquiries and complaints, and work closely with site teams to minimise disruption and ensure smooth operations.

Qualifications

• Proven experience in a Resident Liaison Officer role.
• Excellent communication and organisational skills.
• Experience handling complaints and resident queries.
• Full UK driving licence and willingness to travel between sites.

Responsibilities

• Act as the main point of contact for residents throughout works.
• Communicate planned works, schedules and potential disruption.
• Manage resident enquiries, complaints and concerns professionally.
• Coordinate access arrangements and appointments.
• Maintain accurate records of resident communications and feedback.
• Liaise with site and project teams to resolve issues and ensure works run smoothly.

Skills

RLO experience

Communication skills

Organisational skills

Complaint handling

Driving licence

Job description

Location: North London, Slough and Greater London, with travel to our KT8 office as required
Salary: 36,000 + 4,560 annual car allowance

We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas.

The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients.

Key Responsibilities:

• Act as the main point of contact for residents throughout works.
• Communicate planned works, schedules and potential disruption.
• Manage resident enquiries, complaints and concerns professionally.
• Coordinate access arrangements and appointments.
• Maintain accurate records of resident communications and feedback.
• Liaise with site and project teams to resolve issues and ensure works run smoothly.

Requirements:

• Proven experience in a Resident Liaison Officer role.
• Excellent communication and organisational skills.
• Experience handling complaints and resident queries.
• Full UK driving licence and willingness to travel between sites.

We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.