Resident Liaison Officer

Velocity Recruitment Ltd; Acton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous salary

Car allowance

Fuel card

Job summary

Velocity Recruitment Ltd in West London is seeking a proactive Resident Liaison Officer to be the main contact between residents, site teams and the client during a major social housing refurbishment programme in Ealing. You will manage expectations, coordinate access and keep residents informed about timelines and progress.

This SHDF framework project offers long-term security on high-value works, with a strong emphasis on customer service, clear communication and organised administration.

Qualifications

• Previous experience as Resident Liaison Officer in social housing refurbishment or planned works
• Strong interpersonal and communication skills
• Ability to build trust with residents and work closely with site teams
• Organised with good administrative skills

Responsibilities

• Acting as the main point of contact for residents throughout the refurbishment works
• Carrying out resident consultations and pre-start meetings
• Keeping tenants informed about programme timelines, access requirements and progress of works
• Managing queries, concerns and complaints in a professional and proactive manner
• Coordinating access to properties with the site team
• Maintaining clear communication and accurate records to ensure a positive resident experience

Skills

Experience as Resident Liaison Officer

Interpersonal and communication skills

Organised with administrative skills

UK driving licence and own vehicle

Job description

Job Description

Resident Liaison Officer - Social Housing Refurbishment Ealing, West London

A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects.

The Role

As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction.

• Acting as the main point of contact for residents throughout the refurbishment works
• Carrying out resident consultations and pre-start meetings
• Keeping tenants informed about programme timelines, access requirements and progress of works
• Managing queries, concerns and complaints in a professional and proactive manner
• Coordinating access to properties with the site team
• Maintaining clear communication and accurate records to ensure a positive resident experience

The Works

The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing.

• External wall insulation (EWI)
• Window replacements
• Roofing works
• External repairs and energy efficiency upgrades

Requirements

• Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works
• Strong interpersonal and communication skills
• Ability to build trust with residents and work closely with site teams
• Organised with good administrative skills
• Full UK driving licence and own vehicle required

Package

• Generous salary
• Car allowance and fuel card
• Long-term secured work on a major framework
• Opportunity to join a stable and growing contractor with an excellent reputation

This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London.