Senior Resident Liaison Officer

Daniel Owen Ltd; Greater London; In loco; GBP 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Car allowance

Descrizione del lavoro

Daniel Owen Ltd. is seeking a proactive Resident Liaison Officer to support projects across London and surrounding areas. You will act as the primary contact for residents, communicating works and disruption while coordinating access and appointments.

The role requires excellent communication, strong organisation and the ability to manage multiple sites. A full UK driving licence and willingness to travel between sites are essential, with a competitive salary and car allowance.

Competenze

• Proven experience in a Resident Liaison Officer role.
• Excellent communication and organisational skills.
• Full UK driving licence and willingness to travel between sites.

Mansioni

• Act as the main point of contact for residents throughout works.
• Communicate planned works, schedules and potential disruption.
• Manage resident enquiries, complaints and concerns professionally.
• Coordinate access arrangements and appointments.
• Maintain accurate records of resident communications and feedback.
• Liaise with site and project teams to resolve issues and ensure works run smoothly.

Conoscenze

Communication

Organisational skills

Relationship building

Travel willingness

Descrizione del lavoro

Job Description - Resident Liaison Officer (RLO)

Location: North London, Slough and Greater London, with travel to our KT8 office as required
Salary: £36,000 + £4,560 annual car allowance

We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas.

The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients.

Key Responsibilities:

• Act as the main point of contact for residents throughout works.
• Communicate planned works, schedules and potential disruption.
• Manage resident enquiries, complaints and concerns professionally.
• Coordinate access arrangements and appointments.
• Maintain accurate records of resident communications and feedback.
• Liaise with site and project teams to resolve issues and ensure works run smoothly.

Requirements:

• Proven experience in a Resident Liaison Officer role.
• Excellent communication and organisational skills.
• Experience handling complaints and resident queries.
• Full UK driving licence and willingness to travel between sites.

We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.