Resident Engagement Officer

3 Sixty Resourcing; Warrington; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Monday - Friday, core hours 8:00–16:30

22 days holiday plus bank holidays

Company pension

Birthday off

Continued career development

Job summary

3 Sixty Resourcing seeks a Resident Engagement Officer for Warrington to coordinate on-site community relations, acting as the main contact for residents and stakeholders. You will ensure clear information flow, address concerns, and support the project team throughout the lifecycle.

You will manage inquiries, coordinate meetings, and monitor resident satisfaction while working with site management to implement mitigation measures and uphold Health & Safety standards.

Qualifications

• Experience in resident liaison or community engagement.
• Construction experience advantageous.
• Excellent communication and interpersonal abilities.
• Willingness to travel to sites (Manchester) as needed.

Responsibilities

• Act as primary contact for residents and stakeholders through the project lifecycle.
• Communicate project progress, schedules, and disruptions.
• Respond to inquiries and complaints promptly and professionally.
• Coordinate community meetings, briefings, site visits.
• Maintain records of communications and actions.
• Liaise with site management to address concerns and mitigate issues.
• Provide input on community engagement strategies.
• Monitor resident satisfaction and community impact.
• Ensure compliance with company policies, local regulations, and Health & Safety standards.

Skills

Communication skills

Negotiation

Interpersonal skills

Organisational skills

Stakeholder management

Travel to site

Job description

Resident Engagement Officer
Location: Warrington
Salary: £30,000 - £40,000 P.A (DOE)
Full Time, Permanent

Our client is a leading building contractor in the UK, delivering high-quality construction projects across residential, commercial, and mixed-use developments. They are known for their commitment to excellence, safety, and strong community engagement.

As a Resident Engagement Officer, you will be the main point of contact between residents, stakeholders, and the project team to support on-site activities. You will ensure residents are informed, concerns are addressed, and the project maintains positive community relations.

What's involved for the Resident Engagement Officer…

• Act as the primary contact for residents and local stakeholders throughout the project lifecycle
• Communicate project progress, schedules, and potential disruptions effectively
• Respond promptly and professionally to resident inquiries and complaints
• Coordinate and attend community meetings, briefings, and site visits as required
• Maintain accurate records of communications, issues, and actions taken
• Liaise closely with site management to resolve concerns and implement mitigation measures
• Provide input to project teams on community engagement strategies
• Monitor and report on resident satisfaction and community impact
• Ensure compliance with company policies, local regulations, and Health & Safety standards

What you'll need…

• Previous experience in resident liaison, community engagement, or customer-facing roles (construction experience advantageous)
• Excellent communication, negotiation, and interpersonal skills
• Strong organisational skills and ability to manage multiple stakeholder relationships
• Proactive, solution-focused, and confident in handling challenging situations
• Knowledge of construction processes, Health & Safety, or planning regulations is a plus
• Ability to travel to sites in Manchester as required

Benefits for the Resident Engagement Officer…

• Monday - Friday, 8-4.30pm (Core hours)
• 22 days holiday plus bank holidays plus Christmas shut down
• Company pension
• Birthday off
• Continued career development

Applications from outside the UK will not be considered.