Resident Liaison Officer

Daniel Owen Ltd; Penwortham; On-site; GBP 19,000 - 22,000; Full time

Job summary

Daniel Owen Ltd is seeking a Resident Liaison Officer to support a housing contractor on a Preston site. The role is a temporary contract for 7 months with potential extension; hours are Monday to Friday, 8:00am–4:30pm; rate is 14–16 per hour depending on experience.

You will be the first point of contact for residents during planned works, ensuring updates are clear and handling any complaints. A full clean driving licence and DBS-clear record are required.

Qualifications

• Excellent face to face and telephone communication skills.
• Experience within social housing, ideally construction/repairs teams.
• Full driving licence and own vehicle.
• Clean criminal record for DBS checks.

Responsibilities

• Be the first point of contact for residents during scheduled works.
• Ensure residents are informed and happy with all updates.
• Respond to complaints and issues that arise.
• Keep detailed reports of resident feedback.
• Attend site visits with the site manager and conduct progress surveys when required.

Job description

Resident Liaison Officer

Location: Preston
Contract: Temporary - 7 months initially (with potential to extend)
Hours: Monday-Friday, 8:00am-4:30pm
Rate: 14 - 16 per hour dependent on experience

We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Preston.

As a resident liaison officer, you will;

• Be the first point of contact for residents during scheduled works
• Make sure that residents are informed and happy with all updates
• Respond to complaints and issues that arise
• Keep detailed reports of resident feedback
• Attend site visits with the site manager and conduct progress surveys when required

Requirements for the role;

• Have excellent face to face and telephone communication skills
• Have experience within social housing, and ideally construction/repairs teams
• Have a full clean driving licence and own vehicle
• Have a clean criminal record for DBS checks

RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property, Preston, North West