Resident Liaison Officer

Build Recruitment Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Build Recruitment Limited in East London seeks a Resident Liaison Officer for a social housing refurbishment project covering Dagenham, Isle of Dogs, Romford and potentially Loughton. The role is a 6-month temp contract with umbrella or PAYE pay options.

You will be the key link between the site team, residents and clients, keeping residents informed, coordinating appointments, addressing complaints and supporting audits. Driving is essential.

Qualifications

• Previous experience as a Resident Liaison Officer is essential, 12 months minimum.
• Must drive and have access to a vehicle.
• Strong communication and people skills.
• Ability to liaise between residents, site team and clients.
• Good timekeeping and ability to work independently.

Responsibilities

• Keep residents informed about project progress and schedule changes.
• Serve as the primary contact point, providing courteous, flexible service to residents and staff.
• Resolve issues, book appointments, manage schedules and address complaints by coordinating with relevant parties.
• Foster positive relationships with residents to maintain high client satisfaction.
• Assist with Property Condition Audits with residents before work on properties.
• Maintain meticulous records and safeguard residents' contact information.

Skills

Exceptional communication

People skills

Time management

Team collaboration

Driving licence

Independent working

Microsoft Office

Tools

Microsoft Office

Job description

Resident Liaison Officer –East London (Dagenham, isle of dogs, Romford and potentially Loughton)

6 month temp contract (likely possibility for extension)

£26.52 Umbrella pay / £20/23 PAYE

Required to drive, please only apply if you have a driving licence and own vehicle as this is a scattered site

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in East London area you will be a vital link between the site team, residents, and clients. You will be working on a social housing refurbishment project.

AsResident Liaison Officeryou will be working on a refurbishment contract,where you will be accountable for:

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents’ contact information with utmost confidentiality.

The successful applicant to the role ofResident Liaison Officerwill share our professional, personable and conscientious values, and will possess the following skills / experience:

• Exceptional communication, people skills and the ability to work collaboratively
• Previous experience as a Resident Liaison Officer (RLO) is essential 12 months
• Reliable, Good timekeeping and ability to work independently and as part of a team
• Ambitious, innovative, and self-motivated
• Ability to work as part of a team;
• Good computer skills and knowledge of Microsoft office
• Must have driving license and access to vehicle