Resident Liaison Officer: Build Trust & Improve Homes

Connolly Ltd; Longtown; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Pension scheme

Job summary

Connolly Ltd, a leading construction refurbishment company in the UK, seeks a Customer Liaison Officer to bridge residents, clients and operations during home improvement projects. You will ensure clear communication, address concerns and support residents throughout works.

The role focuses on building trust, delivering compassionate, professional service, and coordinating with housing associations and site teams to maximise resident satisfaction.

Qualifications

• Experience in resident liaison roles within social housing or refurbishment projects.
• Excellent interpersonal and communication skills.

Responsibilities

• Be the first point of contact for residents, clients and site teams.
• Provide clear, timely updates on planned works and progress.
• Support vulnerable residents and ensure their needs are understood and respected.
• Record and maintain project communications and logs.

Skills

Customer liaison

Resident relations

Communication

Problem solving

Driving licence

Tools

MS Office

Job description

Connolly Ltd, a leading construction refurbishment company in the UK, seeks a Customer Liaison Officer to bridge residents, clients and operations during home improvement projects. You will ensure clear communication, address concerns and support residents throughout works.

The role focuses on building trust, delivering compassionate, professional service, and coordinating with housing associations and site teams to maximise resident satisfaction.