Resident Experience Liaison

CDM Recruitment Ltd; Whitehaven; On-site; GBP 21,000 - 32,000; Full time

Job summary

CDM Recruitment Ltd seeks an experienced Resident Liaison Officer (RLO) to be the main contact for residents, clients and project teams during construction and refurbishment. You will keep residents informed, supported and engaged to maintain positive relationships and deliver an excellent experience.

The role requires strong communication, interpersonal and organisational skills, with a full UK driving licence being desirable.

Qualifications

• Experience as an RLO within construction, refurbishment or social housing.
• Excellent communication and interpersonal skills.
• Confident dealing with residents, clients and site teams.
• Strong organisational and administration skills.
• Ability to manage challenging situations calmly and professionally.

Responsibilities

• Act as the main point of contact for residents throughout the project.
• Provide clear and regular communication regarding planned works, programmes and access requirements.
• Carry out resident visits, consultations and satisfaction checks.
• Manage and resolve resident queries, concerns and complaints professionally.
• Coordinate access arrangements with residents and site teams.
• Keep accurate records of resident communications and interactions.
• Work closely with Site Managers, Contracts Managers and client representatives.
• Identify potential issues early and help ensure they are resolved quickly.
• Support the project team in delivering high levels of customer satisfaction.

Skills

Communication skills

Interpersonal skills

Organisational skills

Full UK driving licence

Job description

CDM Recruitment Ltd seeks an experienced Resident Liaison Officer (RLO) to be the main contact for residents, clients and project teams during construction and refurbishment. You will keep residents informed, supported and engaged to maintain positive relationships and deliver an excellent experience.

The role requires strong communication, interpersonal and organisational skills, with a full UK driving licence being desirable.