Resident Liaison Officer

Bimplus; West of England; Hybrid; GBP 18,000 - 29,000; Part time

Benefits offered by this job

Equal opportunities employer

Job summary

Bimplus is seeking an experienced Resident Liaison Officer to support a window and door replacement programme across Bristol, Bath and Frome. You will be the main resident contact, coordinating visits, explaining works, and minimising disruption while liaising with site teams and contractors.

The role focuses on clear communication, resident support, and proactive problem resolution, with a strong emphasis on customer care and arranging access for works.

Qualifications

• Previous experience as a Resident Liaison Officer or similar role.
• Experience with window & door replacement projects.
• Experience in social housing or occupied properties is advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational ability to manage multiple priorities.
• Confident in dealing with residents, contractors and client representatives.
• Good IT and administrative skills.

Responsibilities

• Act as the main point of contact for residents throughout the project.
• Carry out resident visits and regular communication before and during works.
• Explain scope and programme of works clearly to residents.
• Arrange access and appointments to progress works efficiently.
• Keep residents informed of upcoming works and changes.
• Identify and support vulnerable residents as needed.
• Manage resident queries and complaints, ensuring prompt resolution.
• Liaise with site managers, supervisors, contractors and client reps.
• Attend properties and sites to support delivery of works.
• Maintain records of communications, visits and feedback.
• Escalate issues to relevant teams and ensure resolution.

Skills

Resident Liaison Officer

Window & door replacements

Social housing experience

Communication skills

Organisational skills

Driving licence

Customer-focused

Job description

Resident Liaison Officer (RLO) – Window & Door Replacements

Location: Bristol – Bath – Frome (Various Locations)

Rate: Up to £21 per hour

Contract: Temporary

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team working across Bristol, Bath and Frome on a programme of window and door replacements and repairs.

This is a fantastic opportunity for an experienced RLO to work closely with residents, site teams and contractors, ensuring works are communicated effectively and delivered with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the window and door replacement and repair programme.
• Carry out resident visits and regular communication before and throughout the works.
• Explain the scope and programme of works clearly to residents.
• Arrange access and appointments with residents and ensure works can progress efficiently.
• Keep residents informed of upcoming works, appointments and any changes to the programme.
• Identify and support vulnerable residents, putting appropriate measures in place where required.
• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, supervisors, contractors and client representatives.
• Attend properties and sites to support the smooth delivery of works.
• Maintain accurate records of resident communications, visits, appointments and feedback.
• Escalate any issues or concerns to the relevant team and follow through to resolution.
• Help minimise disruption to residents and maintain strong relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
• Experience working on window and door replacements, repairs, planned works or refurbishment projects.
• Experience working within social housing or occupied properties would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident dealing with residents, contractors and client representatives.
• Good IT and administrative skills.
• Full UK driving licence.
• A proactive, professional and customer-focused approach.

If you are an experienced RLO looking for a new temporary opportunity across Bristol, Bath and Frome,

Equal opportunities employer.