Resident Liaison Officer

Anglian Home Improvements; Walsall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Volunteer time off

Health & wellbeing

Cycle to work

Gym discounts

Mental health support

Discount scheme

Perks & freebies

Career development

Job summary

Anglian Home Improvements in the West Midlands are seeking a people-focused Resident Liaison Officer to support window servicing projects. You will be the main contact between residents, project teams and stakeholders, ensuring clear communication and minimal disruption throughout the project lifecycle.

The role requires strong communication skills, experience in resident liaison or customer service, a proactive attitude, and a full UK driving licence.

Qualifications

• Previous experience in Resident Liaison, Customer Service, or Tenant Support.
• Strong communication and problem-solving skills.
• Ability to build positive relationships with residents and project teams.
• Knowledge of social housing, construction, or property maintenance (preferred).
• A proactive and empathetic approach to customer care.

Responsibilities

• Act as the main liaison between residents and the project team.
• Inform residents about upcoming work, schedules, and any potential disruptions.
• Handle queries, concerns, and complaints in a professional manner.
• Ensure access arrangements are in place for window installations and repairs.
• Identify and assist vulnerable residents who may need additional support.
• Conduct site visits and monitor resident satisfaction.
• Keep accurate records of interactions, feedback, and issues.

Skills

Communication

Problem-solving

Relationship-building

Driving licence

Job description

Location: Walsall, West Midlands

Internal job ref: MD1003223657

Status: Full Time

Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicatedResident Liaison Officer (RLO)to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders.

As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.

Key Responsibilities

• Act as the main liaison between residents and the project team.
• Inform residents about upcoming work, schedules, and any potential disruptions.
• Handle queries, concerns, and complaints in a professional manner.
• Ensure access arrangements are in place for window installations and repairs.
• Identify and assist vulnerable residents who may need additional support.
• Conduct site visits and monitor resident satisfaction.
• Keep accurate records of interactions, feedback, and issues.

What We’re Looking For

• Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
• Strong communication and problem-solving skills.
• Ability to build positive relationships with residents and project teams.
• Knowledge of social housing, construction, or property maintenance (preferred).
• A proactive and empathetic approach to customer care.
• Full UK driving license

What We Offer

• Pension
• 31 days holiday, including Bank holiday, increasing to 33 days after 2 years, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

We are a career
for life

Anglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!