Resident Liaison Officer

Anglian; Walsall; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Salary

Pension

Holiday entitlement 31–33 days

Car allowance

Volunteer time off

Health & wellbeing benefits

Discount schemes

Group perks

Career development

Job summary

Anglian is seeking a people-focused Resident Liaison Officer to support our window servicing projects, acting as the main contact between residents, the project team and stakeholders to ensure clear communication and minimal disruption.

You will inform residents about upcoming work and schedules, handle queries and complaints professionally, arrange access for installations, identify vulnerable residents and conduct site visits to monitor satisfaction.

Qualifications

• Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
• Strong communication and problem-solving skills.
• Ability to build positive relationships with residents and project teams.
• Knowledge of social housing, construction, or property maintenance (preferred).
• A proactive and empathetic approach to customer care.
• Full UK driving license

Responsibilities

• Act as the main liaison between residents and the project team.
• Inform residents about upcoming work, schedules, and any potential disruptions.
• Handle queries, concerns, and complaints in a professional manner.
• Ensure access arrangements are in place for window installations and repairs.
• Identify and assist vulnerable residents who may need additional support.
• Conduct site visits and monitor resident satisfaction.
• Keep accurate records of interactions, feedback, and issues.

Skills

Resident Liaison

Customer Service

Tenant Support

Communication

Problem Solving

Relationship Building

Social Housing Knowledge

Driving Licence

Job description

Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicatedResident Liaison Officer (RLO)to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders.

As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.

Key Responsibilities

• Act as the main liaison between residents and the project team.
• Inform residents about upcoming work, schedules, and any potential disruptions.
• Handle queries, concerns, and complaints in a professional manner.
• Ensure access arrangements are in place for window installations and repairs.
• Identify and assist vulnerable residents who may need additional support.
• Conduct site visits and monitor resident satisfaction.
• Keep accurate records of interactions, feedback, and issues.

What We're Looking For

• Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
• Strong communication and problem-solving skills.
• Ability to build positive relationships with residents and project teams.
• Knowledge of social housing, construction, or property maintenance (preferred).
• A proactive and empathetic approach to customer care.
• Full UK driving license

What We Offer

• Competitive Salary
• Pension
• 31 days holiday, including Bank holiday, increasing to 33 days after 2 years, plus have your birthday off
• Car Allowance
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding