Resident Liaison Officer

Fortus Recruitment Group; Hastings; On-site; GBP 19,000 - 32,000; Full time

Job summary

Fortus Recruitment Group is seeking a Resident Liaison Officer (RLO) to support an external works programme in Hastings. The role acts as the primary link between residents, site teams and the client, ensuring works are communicated clearly and delivered with minimal disruption.

You will coordinate resident visits, manage expectations, document feedback, and support vulnerable residents while maintaining high standards of customer service throughout the social housing project.

Qualifications

• Strong communication and interpersonal skills are essential to engage effectively with residents and stakeholders.
• Excellent organisational skills with the ability to manage multiple priorities.
• Full UK driving licence is required.
• Proactive, professional and customer-focused approach to resident liaison.

Responsibilities

• Act as the main point of contact for residents throughout the external works programme.
• Communicate project information, work schedules, access requirements and timescales to residents.
• Arrange appointments, conduct resident visits and complete pre-start meetings.
• Manage resident expectations and resolve queries or complaints professionally.
• Liaise with site managers, client representatives and subcontractors.
• Identify and support vulnerable residents, ensuring appropriate arrangements are in place.
• Maintain accurate records of resident communications, appointments, feedback and updates.
• Attend site and client meetings, providing updates on resident concerns and satisfaction.
• Help minimise disruption to residents while ensuring works progress efficiently.
• Promote a high standard of customer service and resident engagement.

Skills

Communication skills

Interpersonal skills

Organisational skills

Customer-focused

Driving licence (UK)

Tools

Microsoft Office

Job description

Resident Liaison Officer (RLO) - External Works

Location: Hastings

Salary: Up to £32,000 + Package

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings.

This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the programme of external works.
• Communicate project information, work schedules, access requirements and timescales clearly to residents.
• Arrange appointments, conduct resident visits and complete pre-start meetings.
• Manage resident expectations and resolve queries or complaints professionally and efficiently.
• Liaise closely with site managers, supervisors, client representatives and subcontractors.
• Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works.
• Maintain accurate records of resident communications, appointments, feedback and project updates.
• Attend site and client meetings, providing updates on resident concerns and satisfaction.
• Help minimise disruption to residents while ensuring works progress efficiently.
• Promote a high standard of customer service and resident engagement throughout the programme.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
• Experience working on external planned maintenance works, ideally within the social housing sector.
• Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders.
• Excellent organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and internal management systems.
• Full UK driving licence.
• Proactive, professional and customer-focused approach.

Equal opportunities employer.

INDTJ