Resident Liaison Officer

Fortus Recruitment Group; Keynsham; On-site; GBP 24,000 - 34,000; Part time

Job summary

Fortus Recruitment Group is recruiting for a Resident Liaison Officer to work across Bristol, Bath and Frome on window and door replacement programmes. The role focuses on communicating with residents, coordinating access, and minimising disruption while maintaining strong relationships.

You will work closely with site teams, contractors and client representatives, visiting properties, explaining works, and supporting vulnerable residents.

Qualifications

• Experience as a Resident Liaison Officer or similar in social housing or refurbishment projects.
• Experience with window/door replacement or repair programmes is advantageous.
• Experience in occupied properties is beneficial.
• Excellent communication and interpersonal skills are essential.
• Strong organisational and prioritisation abilities.

Responsibilities

• Act as the main point of contact for residents throughout the replacement programme.
• Carry out resident visits and maintain regular communication before and during works.
• Explain scope and programme of works clearly to residents.
• Arrange access and appointments to progress works efficiently.
• Keep residents informed of upcoming works and changes to the programme.
• Identify and support vulnerable residents and implement appropriate measures.
• Manage resident queries, concerns and complaints and resolve issues promptly.
• Liaise with site managers, supervisors, contractors and client representatives.
• Attend properties and sites to support delivery of works.
• Maintain records of resident communications, visits, appointments and feedback.
• Escalate issues to the relevant team and ensure resolution.

Skills

RLO experience

Communication

Organisational skills

Driving licence

Customer service

Stakeholder liaison

Job description

Resident Liaison Officer (RLO) - Window & Door Replacements

Location: Bristol - Bath - Frome (Various Locations)

Rate: Up to £21 per hour

Contract: Temporary

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team working across Bristol, Bath and Frome on a programme of window and door replacements and repairs.

This is a fantastic opportunity for an experienced RLO to work closely with residents, site teams and contractors, ensuring works are communicated effectively and delivered with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the window and door replacement and repair programme.
• Carry out resident visits and regular communication before and throughout the works.
• Explain the scope and programme of works clearly to residents.
• Arrange access and appointments with residents and ensure works can progress efficiently.
• Keep residents informed of upcoming works, appointments and any changes to the programme.
• Identify and support vulnerable residents, putting appropriate measures in place where required.
• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, supervisors, contractors and client representatives.
• Attend properties and sites to support the smooth delivery of works.
• Maintain accurate records of resident communications, visits, appointments and feedback.
• Escalate any issues or concerns to the relevant team and follow through to resolution.
• Help minimise disruption to residents and maintain strong relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
• Experience working on window and door replacements, repairs, planned works or refurbishment projects.
• Experience working within social housing or occupied properties would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident dealing with residents, contractors and client representatives.
• Good IT and administrative skills.
• Full UK driving licence.
• A proactive, professional and customer-focused approach.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ