Resident Liaison Officer

Randstad CPE; West Bromwich; On-site; GBP 18,000 - 28,000; Full time

Job summary

Randstad CPE is seeking an experienced Resident Liaison Officer for an immediate start on a busy social housing site in Handsworth, West Midlands. You will bridge residents, sub-contractors, and site management during refurbishment works, ensuring clear communication and smooth access to properties.

The role involves pre-start surveys, managing notices and appointments, and handovers with tenants to achieve high customer satisfaction. Driving locally may be required.

Qualifications

• Experience as Resident Liaison Officer in occupied social housing or local authority contracts.
• Valid CSCS Card preferred.
• Clean full UK Driving Licence with own vehicle (if required for travel).

Responsibilities

• First Point of Contact between tenants, site management and client representatives.
• Communicate with residents by written notices, newsletters and letters.
• Carry out pre-entry dilapidation checks and record resident needs.
• Work with sub-contractors to secure access and keep schedule.
• Handle queries and complaints with empathy on-site.
• Conduct handovers with tenants upon completion to secure satisfaction.

Skills

Communication

Conflict resolution

Organization

Job description

Location: Handsworth, West Midlands

Start Date: ASAP

Duration: Temporary - Long Term Ongoing

About the Role

Are you an experienced

Resident Liaison Officer looking for an immediate start in Handsworth?

We are recruiting a customer-focused RLO to join a fast-paced occupied social housing scheme. You will act as the vital bridge between residents, sub-contractors, and site management during ongoing internal and external refurbishment works.

This is an immediate temporary assignment starting

as soon as possible, with the potential for ongoing work across local West Midlands housing stocks.

Key Responsibilities

First Point of Contact: Act as the primary link between social housing tenants, site management, and client representatives.

Resident Communications: Issue clear written notices, newsletters, and appointment letters to residents prior to work commencing.

Pre-Start Condition Surveys: Carry out pre-entry dilapidation checks, surveys, and record resident needs or vulnerability requirements.

Access Management: Work closely with sub-contractors to secure access to properties and ensure work remains on schedule.

Complaints Handling: Resolve queries, complaints, and access issues quickly and empathetically on site.

Handover & Sign-Off: Conduct final handovers with tenants once works are completed to secure high customer satisfaction scores.

What We Are Looking For

Experience: Proven track record working as an RLO within

occupied social housing or local authority housing contracts.

Skills: Outstanding communication, conflict resolution, and organization skills.

Safety & Certifications: Valid CSCS Card (preferred) and clean full UK Driving License with own vehicle (if required for travel across West Bromwich sites).

Availability: ASAP

What's on Offer?

Consistent, busy local contract with a leading housing contractor.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.