Resident Liaison Officer

Daniel Owen Ltd; West Midlands; On-site; GBP 30,000 - 32,000; Part time

Job summary

Daniel Owen Ltd is seeking a part-time Resident Liaison Officer to support refurbishment and remediation projects across Birmingham and the wider North West. You will be the main link between residents, site teams and client representatives, ensuring residents feel informed and supported.

The role is 2–3 days per week with a temporary-to-permanent path and an immediate start for the right candidate. You will carry out home visits, communicate programme changes, handle enquiries and help

Qualifications

• Experience in social housing or construction roles is preferred.
• Excellent communication and relationship-building skills are essential.
• Ability to manage multiple priorities with good administrative skills.

Responsibilities

• Be the main contact for residents before, during and after works.
• Inform residents about timescales, activities and potential disruption.
• Carry out home visits, consultations, meetings and drop-ins.
• Prepare and distribute letters, newsletters and notices.
• Support access arrangements for works in occupied properties.
• Handle enquiries, concerns and complaints professionally and empathetically.
• Support vulnerable residents as needed.
• Build relationships with residents, housing officers and site teams.
• Coordinate with site management to communicate programme changes.

Skills

Communication

Complaint handling

Organisation

Driving licence

Willing to travel

MS Office

Independent worker

Job description

Resident Liaison Officer

Location: Birmingham, with potential travel across the North West
Salary: £30,000-£32,000 (pro-rata on a part time basis)
Contract: Part-time
Start date: ASAP

The opportunity

We are recruiting on behalf of a specialist contractor seeking an experienced Resident Liaison Officer on a part-time basis (2-3 days per week) to support refurbishment and remediation projects across Birmingham and potentially the wider North West.

This is a fantastic opportunity for someone who enjoys working with people and takes pride in delivering an excellent resident experience. You will act as the key link between residents, site teams, subcontractors and client representatives, ensuring residents feel informed, supported and listened to throughout the works.

The position will initially be offered on a temporary-to-permanent basis, with an immediate start available for the right candidate.

What you'll be doing

• Acting as the main point of contact for residents before, during and after works
• Keeping residents informed about project timescales, planned activities and potential disruption
• Carrying out home visits, resident consultations, meetings and drop-in sessions
• Preparing and distributing letters, newsletters, notices and project updates
• Supporting access arrangements for works within occupied properties
• Handling resident enquiries, concerns and complaints in a professional and empathetic manner
• Providing additional support to vulnerable residents where required
• Building positive relationships with residents, housing officers, site teams and other stakeholders
• Working closely with site management to communicate programme changes and updates
• Maintaining accurate records of resident contact, appointments and feedback
• Monitoring customer satisfaction and gathering post-completion feedback
• Supporting customer service KPIs, reporting and client requirements
• Promoting health and safety awareness and reporting any safeguarding concerns appropriately

What we're looking for

You will ideally have previous experience as a:

• Resident Liaison Officer
• Tenant Liaison Officer
• Customer Liaison Officer
• Housing Officer
• Community Liaison Officer
• Customer-focused professional within social housing or construction

You will also need:

• Excellent communication and relationship-building skills
• Experience managing complaints and resolving customer concerns
• A calm, professional and empathetic approach
• Strong organisational and administrative skills
• The ability to work independently and manage multiple priorities
• Good Microsoft Office skills
• A full UK driving licence and willingness to travel as required

Experience within social housing, refurbishment, construction or remediation projects would be particularly beneficial.

What's on offer

• Salary of £30,000 - £32,000 pro rata
• Temporary-to-permanent opportunity
• Immediate start available
• Part-time (3 days per week)
• Varied projects across Birmingham and potentially the North West
• The opportunity to join a growing specialist contractor and play an important role in the resident experience