Resident Liaison Officer — Social Housing Refurb

Randstad CPE; West Bromwich; On-site; GBP 18,000 - 28,000; Full time

Job summary

Randstad CPE is seeking an experienced Resident Liaison Officer for an immediate start on a busy social housing site in Handsworth, West Midlands. You will bridge residents, sub-contractors, and site management during refurbishment works, ensuring clear communication and smooth access to properties.

The role involves pre-start surveys, managing notices and appointments, and handovers with tenants to achieve high customer satisfaction. Driving locally may be required.

Qualifications

• Experience as Resident Liaison Officer in occupied social housing or local authority contracts.
• Valid CSCS Card preferred.
• Clean full UK Driving Licence with own vehicle (if required for travel).

Responsibilities

• First Point of Contact between tenants, site management and client representatives.
• Communicate with residents by written notices, newsletters and letters.
• Carry out pre-entry dilapidation checks and record resident needs.
• Work with sub-contractors to secure access and keep schedule.
• Handle queries and complaints with empathy on-site.
• Conduct handovers with tenants upon completion to secure satisfaction.

Skills

Communication

Conflict resolution

Organization

Job description

Randstad CPE is seeking an experienced Resident Liaison Officer for an immediate start on a busy social housing site in Handsworth, West Midlands. You will bridge residents, sub-contractors, and site management during refurbishment works, ensuring clear communication and smooth access to properties.

The role involves pre-start surveys, managing notices and appointments, and handovers with tenants to achieve high customer satisfaction. Driving locally may be required.