Resident Liaison — Social Housing Kitchen Refurb (Preston)

Fawkes & Reece Group; Preston; Presencial; GBP 19.000 - 23.000; Jornada completa

Descripción de la vacante

Fawkes & Reece Group seeks a Tenant Liaison Officer for a ~6-month temp assignment in Preston on a kitchen replacement scheme. The role requires at least 2 years of Resident Liaison Officer experience within a Social Housing Contractor and a full driving licence with own transport, ideally CSCS card.

Salary is £17ph umbrella or £14ph PAYE plus holiday pay. The candidate will liaise with tenants, attend forums, and coordinate with neighbourhood housing associations throughout the project

Formación

• Minimum 2 years' experience as a Resident Liaison Officer with a Social Housing Contractor.

Responsabilidades

• Pre entry visits and inductions.
• Collect tenancy agreement/approval forms.
• Visit tenants to explain works and timelines.
• Be main point of contact for tenant queries.
• Contact neighbourhood housing associations and build relationships.
• Visit empty houses to discuss completion dates with potential tenants.
• Attend and chair tenant forum meetings to inform on works.
• Monitor customer complaints and resolve issues.
• Monitor customer satisfaction.

Conocimientos

Resident Liaison Officer experience

Customer service

Driving licence

Own transport

CSCS Card

Descripción del empleo

Fawkes & Reece Group seeks a Tenant Liaison Officer for a ~6-month temp assignment in Preston on a kitchen replacement scheme. The role requires at least 2 years of Resident Liaison Officer experience within a Social Housing Contractor and a full driving licence with own transport, ideally CSCS card.

Salary is £17ph umbrella or £14ph PAYE plus holiday pay. The candidate will liaise with tenants, attend forums, and coordinate with neighbourhood housing associations throughout the project