Resident Liaison Officer

Velocity Recruitment; Ilford; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Car allowance

Fuel card

Job summary

Velocity Recruitment Ltd is seeking a Resident Liaison Officer to support a well-known planned maintenance contractor delivering kitchen and bathroom refurbishments across East London. The role involves working on a scattered properties patch and building positive relationships with residents throughout the refurbishment process.

You will act as the primary liaison, conducting resident visits, coordinating access, and keeping residents informed of programmes and timescales.

Qualifications

• Previous RLO experience, ideally within planned maintenance, social housing or refurbishment.
• Experience working on kitchen and bathroom programmes is desirable.

Responsibilities

• Act as the main point of contact for residents throughout the works.
• Carry out resident visits, consultations and pre-start meetings.
• Arrange access and coordinate appointments.
• Keep residents informed of works, programmes and timescales.
• Manage resident queries, concerns and complaints professionally.
• Liaise with site teams, management and the client.
• Maintain accurate records of resident communications.
• Identify and support vulnerable residents.
• Help ensure works are delivered with minimal disruption and high customer satisfaction.

Skills

Resident liaison

Communication

Customer service

Driving licence

Job description

Resident Liaison Officer (RLO)

East London | Planned Maintenance - Kitchens & Bathrooms

Up to £34,000 + £4,800 Car Allowance + Fuel Card

We are recruiting for an experienced Resident Liaison Officer to join a well-known and highly respected planned maintenance contractor, working on the L&Q contract delivering kitchen and bathroom refurbishments across East London.

This is a scattered properties role, ideal for someone who enjoys working with residents and building positive relationships throughout the refurbishment process.

Key Responsibilities

• Act as the main point of contact for residents throughout the works
• Carry out resident visits, consultations and pre-start meetings
• Arrange access and coordinate appointments
• Keep residents informed of works, programmes and timescales
• Manage resident queries, concerns and complaints professionally
• Liaise with site teams, management and the client
• Maintain accurate records of resident communications
• Identify and support vulnerable residents
• Help ensure works are delivered with minimal disruption and high customer satisfaction

About You

• Previous RLO experience, ideally within planned maintenance, social housing or refurbishment
• Experience working on kitchen and bathroom programmes is desirable
• Excellent communication and customer service skills
• Confident dealing with residents and challenging situations
• Highly organised and able to manage multiple properties
• Full UK driving licence

Package

• Up to £34,000 salary
• £4,800 car allowance
• Fuel card
• Long-term opportunity with an established planned maintenance contractor
• East London patch