Resident Liaison Officer - Ilford

GoodPeople; Ilford; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Car allowance

Fuel allowance

Company pension

Supportive environment

Zusammenfassung

Net Zero Careers is recruiting for a Resident Liaison Officer to join a construction and refurbishment project in Ilford. You will be the main contact between residents and the site team, ensuring residents are kept informed and supported throughout the works.

Key duties include coordinating appointments, answering queries, and maintaining resident records while following GDPR and safety procedures. A full driving licence and customer-focused approach are essential.

Qualifikationen

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Professional, approachable and customer-focused attitude.
• Ability to manage resident enquiries and resolve issues effectively.

Aufgaben

• Act as the main point of contact for residents during planned works.
• Keep residents informed about project schedules, progress and any potential disruption.
• Arrange appointments, property access and resident visits.
• Respond to resident queries, concerns and complaints professionally.
• Identify and provide additional support to vulnerable residents.
• Carry out resident surveys and maintain accurate resident records and profiles.
• Work closely with Site Managers, Project Managers and contractors to ensure effective communication.
• Attend resident meetings and provide regular updates and reports.
• Maintain accurate documentation in line with GDPR and company procedures.

Kenntnisse

Interpersonal communication

Organisational skills

Customer-focused

Managing resident enquiries

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Salary: £30,000-£38,000 per annum, depending on experience

Hours: Monday to Friday, 8am-5pm

Start Date: Immediate

Benefits: Car allowance, fuel allowance and company pension

About the Role

Net Zero Careers is recruiting for a Resident Liaison Officer (RLO) to join a construction and refurbishment project based in Ilford.

This is an excellent opportunity for someone with strong communication and customer service skills who enjoys working with people and supporting residents throughout planned works.

You will act as the main point of contact between residents and the site team, ensuring residents are kept informed, supported and updated throughout the project.

Key Responsibilities

Act as the main point of contact for residents during planned works.

Keep residents informed about project schedules, progress and any potential disruption.

Arrange appointments, property access and resident visits.

Respond to resident queries, concerns and complaints professionally.

Identify and provide additional support to vulnerable residents.

Carry out resident surveys and maintain accurate resident records and profiles.

Work closely with Site Managers, Project Managers and contractors to ensure effective communication.

Attend resident meetings and provide regular updates and reports.

Maintain accurate documentation in line with GDPR and company procedures.

Follow health and safety procedures, including site safety and lone-working requirements.

Support community engagement and social value initiatives where required.

About You

Excellent interpersonal and communication skills, both written and verbal.

Strong organisational skills and attention to detail.

A professional, approachable and customer-focused attitude.

Ability to manage resident enquiries and resolve issues effectively.

Good working knowledge of Microsoft Office.

A full driving licence.

Previous experience in a customer service or resident-facing role.

Experience working within construction, refurbishment or housing projects.

An understanding of health and safety procedures.

What's on Offer

Competitive salary of £30,000-£38,000, depending on experience.

Car allowance and fuel allowance.

Company pension.

Opportunity to work on a construction and refurbishment project.

Supportive working environment.