Resident Liaison officer

Skilled Careers; Erith; On-site; GBP 23,000 - 32,000; Part time

Job summary

Skilled Careers is seeking a Resident Liaison Officer for a major retrofit project in the Erith area. You will act as the primary bridge between residents, site management, and energy-efficiency trades during decarbonisation upgrades.

This is a temp-to-perm opportunity with a clear route to a permanent role and weekly pay options. The role requires prior RLO or TLO experience in social housing, a full UK driving licence with access to a vehicle, and excellent people skills to support residents

Qualifications

• Proven RLO/Tenant Liaison experience in social housing or retrofit projects.
• Full UK Driving Licence with access to own vehicle for daily travel.
• Excellent communication and empathy with residents; strong conflict-resolution ability.
• Ability to manage paperwork, site logs and daily schedules efficiently.

Responsibilities

• Community and tenant engagement: lead inductions, distribute notices and explain retrofit works.
• Survey coordination: pre-start assessments and guide residents through choices and access requirements.
• Access management: coordinate property access with site teams to keep programmes on track.
• De-escalation and issue resolution: address concerns and prevent complaints on-site.
• Documentation and handover: maintain logs and guide residents through final sign-offs.

Skills

RLO Experience

Driving Licence

People Skills

Organised Mindset

Job description

Resident Liaison Officer | Tenant Liaison | Social Housing | Retrofit & Decarbonisation | Temp to Perm

• Job Title: Resident Liaison Officer (RLO) – Estate Retrofit

• Location: Erith Area, Kent (Local Estate Patch)

• Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct)

• Contract Type: Temp to Perm (Immediate contract start with a seamless route to a permanent role)

• Hours: Monday to Friday, Standard Day Shift (37.5 - 40 hours per week)

• Mandatory Requirements: Prior RLO / Social Housing Experience & Full UK Driving Licence with Own Vehicle

Are you a passionate, people-focused Resident Liaison Officer looking for an exciting new challenge on a major green housing initiative?

We are thrilled to be hiring a dedicated RLO to lead resident communications for a brand-new retrofit scheme transforming an estate in the Erith area! This is a fantastic Temp to Perm opportunity to join a forward-thinking, growing contractor making real, sustainable improvements to local social housing.

In this role, you will be the absolute heartbeat of the project - acting as the primary bridge between residents, site management, and specialist energy-efficiency trade teams during high-impact decarbonisation and fabric-first upgrades.

Why You’ll Love This Opportunity!

• Transformative Green Project: Play a key role in boosting energy efficiency, lowering carbon footprints, and helping local residents save on energy bills.

• Great Temp to Perm Pathway: Immediate income via weekly pay, transitioning seamlessly into a stable, long-term permanent role.

• Competitive Earnings: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) + holiday accrual.

• Supportive & Energetic Team: Join a dynamic site setup where tenant satisfaction, high standards, and team collaboration come first!

Key Responsibilities:

• Community & Tenant Engagement: Act as the main face of the project, delivering introductory letters, conducting resident inductions, and explaining upcoming retrofit works (insulation, ventilation, heating upgrades).

• Survey Coordination & Choice Selections: Carry out pre-start home assessments, guide residents through choices where applicable, and record special access or vulnerability requirements.

• Access Management: Work hand-in-hand with site supervisors and sub-contractors to schedule property access, keeping installation programmes strictly on track.

• De-escalation & Issue Resolution: Proactively resolve resident concerns, manage access refusals with empathy, and address day-to-day queries on-site before they turn into formal complaints.

• Documentation & Handover: Maintain detailed communication logs, complete customer satisfaction surveys, and guide residents through final property sign-offs.

What We Are Looking For:

• Proven RLO Experience: Demonstrable history working as an RLO or TLO in social housing (experience with retrofit, Decent Homes, or planned maintenance schemes is ideal).

• Driver: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Erith patch.

• People Person: Outstanding communication skills, high empathy, natural conflict-resolution abilities, and a upbeat, professional attitude.

• Organized Mindset: Ability to handle paperwork, update site logs, and manage daily schedules efficiently.

Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Retrofit, Decarbonisation, SHDF, PAS 2035, Social Housing, Housing Association, Erith, Bexley, Dartford, Kent, Temp to Perm.