Resident Liaison: Green Retrofit & Decarbonisation

Skilled Careers; Erith; On-site; GBP 23,000 - 32,000; Part time

Job summary

Skilled Careers is seeking a Resident Liaison Officer for a major retrofit project in the Erith area. You will act as the primary bridge between residents, site management, and energy-efficiency trades during decarbonisation upgrades.

This is a temp-to-perm opportunity with a clear route to a permanent role and weekly pay options. The role requires prior RLO or TLO experience in social housing, a full UK driving licence with access to a vehicle, and excellent people skills to support residents

Qualifications

• Proven RLO/Tenant Liaison experience in social housing or retrofit projects.
• Full UK Driving Licence with access to own vehicle for daily travel.
• Excellent communication and empathy with residents; strong conflict-resolution ability.
• Ability to manage paperwork, site logs and daily schedules efficiently.

Responsibilities

• Community and tenant engagement: lead inductions, distribute notices and explain retrofit works.
• Survey coordination: pre-start assessments and guide residents through choices and access requirements.
• Access management: coordinate property access with site teams to keep programmes on track.
• De-escalation and issue resolution: address concerns and prevent complaints on-site.
• Documentation and handover: maintain logs and guide residents through final sign-offs.

Skills

RLO Experience

Driving Licence

People Skills

Organised Mindset

Job description

Skilled Careers is seeking a Resident Liaison Officer for a major retrofit project in the Erith area. You will act as the primary bridge between residents, site management, and energy-efficiency trades during decarbonisation upgrades.

This is a temp-to-perm opportunity with a clear route to a permanent role and weekly pay options. The role requires prior RLO or TLO experience in social housing, a full UK driving licence with access to a vehicle, and excellent people skills to support residents