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Daniel Owen Ltd; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

Daniel Owen Ltd is recruiting an experienced Resident Liaison Officer to support a major retrofit programme across Leeds, Chesterfield and Hull. You will act as the key point of contact between residents, contractors and the project team, ensuring residents are well informed and supported throughout the works.

The role runs until March 2027, offering a busy, onsite position with responsibilities including coordinating meetings, handling queries and ensuring smooth communication to residents

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Experience supporting vulnerable residents would be advantageous.
• Willingness to travel across Leeds, Chesterfield and Hull.

Responsibilities

• Act as the main point of contact for residents during retrofit works.
• Build strong relationships with residents, contractors and internal teams.
• Provide clear and regular communication regarding upcoming works, timescales and disruption.
• Arrange and attend resident meetings, visits and appointments.
• Explain the works being carried out and answer resident queries or concerns.
• Identify and support vulnerable residents throughout the programme.
• Manage complaints and resolve issues promptly and professionally.
• Liaise with site teams and contractors to keep residents up to date.
• Carry out regular resident visits and maintain accurate records.
• Distribute relevant project information, notices and communications.
• Monitor resident satisfaction and elevate any issues where required.
• Support the smooth delivery of the retrofit programme from a resident perspective.

Skills

Communication skills

Interpersonal skills

Organisational skills

Job description

Location: Yorkshire - Leeds, Chesterfield & Hull

Contract: Temporary - until March 2027

The Role

We are currently recruiting for an experienced

Resident Liaison Officer (RLO) to support a major

Working across

Leeds, Chesterfield and Hull, you will act as the key point of contact between residents, contractors and the project team, ensuring residents are kept fully informed and supported throughout the works.

This is an exciting opportunity to join a busy retrofit programme, with the contract running through to

March 2027.

Key Responsibilities

• Act as the main point of contact for residents throughout the retrofit works.
• Build strong and positive relationships with residents, contractors and internal teams.
• Provide clear and regular communication regarding upcoming works, timescales and disruption.
• Arrange and attend resident meetings, visits and appointments.
• Explain the works being carried out and answer resident queries or concerns.
• Identify and support vulnerable residents throughout the programme.
• Manage complaints and resolve issues quickly and professionally.
• Liaise closely with site teams and contractors to ensure residents are kept up to date.
• Carry out regular resident visits and maintain accurate records.
• Distribute relevant project information, notices and communications.
• Monitor resident satisfaction and elevate any issues where required.
• Support the smooth delivery of the retrofit programme from a resident perspective.

About You

The ideal candidate will have:

• Previous experience working as a
• Experience within

social housing, refurbishment, retrofit, construction or property services.

• Excellent communication and interpersonal skills.
• The confidence to engage with residents face-to-face and handle difficult conversations.
• Strong organisational and administrative skills.
• Experience supporting vulnerable residents would be advantageous.
• A proactive and approachable attitude.
• The ability to travel across

Leeds, Chesterfield and Hull as required.