Resident Liaison Officer

Fortus Recruitment Group; Hatfield; On-site; GBP 21,600 - 36,000; Full time

Job summary

Fortus Recruitment Group is seeking a Resident Liaison Officer for a permanent role in Islington. The role focuses on building relationships with residents and coordinating access for planned maintenance across occupied social housing properties.

The ideal candidate will have experience in social housing, strong communication and organisational skills, and a proactive, customer-focused mindset. The position is based in Islington with a salary up to £36,000 plus package.

Qualifications

• Previous experience as a Resident Liaison Officer in social housing or planned maintenance sectors.
• Experience working on internal and external refurbishment programmes.
• Excellent communication and customer service skills.
• Strong organisational and administration abilities.
• Proactive, approachable and professional attitude.

Responsibilities

• Build and maintain positive relationships with residents.
• Carry out pre-start visits and resident consultations.
• Carry out pre-condition surveys.
• Keep residents informed of planned works, timescales and any programme changes.
• Manage resident queries and resolve complaints efficiently and professionally.
• Coordinate access arrangements with tenants and site teams.
• Conduct resident satisfaction surveys and maintain accurate records.
• Support delivery of planned maintenance projects while minimising disruption to residents.

Skills

Communication skills

Organisational skills

Customer service

Proactive attitude

Full UK Driving Licence

Job description

Resident Liaison Officer (RLO)

Location: Islington

Salary: Up to £36,000 + Package

Job Type: Permanent

This is a fantastic opportunity to join a well-established contractor delivering a programme of internal and external planned maintenance works to occupied social housing properties across Islington.

The Role

• Building and maintaining positive relationships with residents.
• Carrying out pre-start visits and resident consultations.
• Carry out pre-condition surveys.
• Keeping residents informed of planned works, timescales and any programme changes.
• Managing resident queries and resolving complaints efficiently and professionally.
• Coordinating access arrangements with tenants and site teams.
• Conducting resident satisfaction surveys and maintaining accurate records.
• Supporting the successful delivery of planned maintenance projects while minimising disruption to residents.

What We're Looking For

• Previous experience as a Resident Liaison Officer within the Social Housing or Planned Maintenance sector.
• Experience working on both internal and external refurbishment programmes.
• Excellent communication and customer service skills.
• Strong organisational and administration abilities.
• A proactive, approachable and professional attitude.
• Full UK Driving Licence is desirable.

Equal opportunities employer.