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Rullion; Nottingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Rullion Ltd. in Nottingham is seeking an organized Resident Liaison Officer to support energy efficiency projects across residential properties.

You will be the primary contact for residents, coordinating appointments and maintaining accurate records, while liaising with contractors and Housing Associations. The role emphasizes administration, coordination and resident communication, with some site visits required.

Qualifications

• Previous experience in resident liaison, customer service or project administration.
• Experience maintaining accurate resident records and coordinating appointments.
• Full UK driving licence and CSCS card.
• Experience with vulnerable residents or accessible communication.
• Understanding of site-based operations in social housing or energy retrofit.

Responsibilities

• Act as key contact for residents during planned works and installations.
• Communicate appointments, timescales and changes clearly.
• Coordinate appointments and site visits with residents, contractors and Housing Associations.
• Maintain accurate resident records and update systems.
• Support vulnerable residents and those with accessibility needs.
• Respond to queries, concerns and complaints professionally.
• Liaise with contractors and internal stakeholders to keep projects progressing.
• Explain technical information clearly to residents.
• Attend project sites when required.
• Support project reporting and provide updates to stakeholders.
• Contribute to a positive resident experience and NPS performance.

Skills

Administration

Coordination

Customer Service

Communication

Driving Licence

CSCS Card

Tools

Record-keeping software

CRM systems

Job description

Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required.

Start Date: ASAP

Hours: 37 hours per week, Monday-Friday

Job Overview:

We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties.

Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions.

This role is more focused on

administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed.

You will be responsible for keeping residents informed, coordinating appointments, maintaining accurate records and ensuring queries or concerns are handled professionally throughout the customer journey.

Your Responsibilities:

• Act as a key point of contact for residents throughout planned works and energy efficiency installations.
• Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity.
• Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams.
• Maintain accurate resident records and ensure systems are updated with relevant information.
• Support vulnerable residents and those with accessibility or additional communication requirements.
• Respond to resident queries, concerns and complaints professionally and sensitively.
• Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing.
• Explain technical information to residents in a clear and easy-to-understand way.
• Identify and elevate operational or customer issues where appropriate.
• Support project reporting and provide accurate updates to internal stakeholders.
• Attend project and construction sites when required.
• Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance.

What We're Looking For:

• Strong administration, coordination and organisational skills.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong customer service and resident communication skills.
• Confidence dealing with queries, complaints and challenging conversations professionally.
• The ability to manage multiple residents, appointments and priorities at the same time.
• A patient and empathetic approach when supporting vulnerable residents or individuals with accessibility requirements.
• Confidence communicating with contractors, Housing Associations, site teams and internal stakeholders.
• The ability to work independently and manage your own workload effectively.
• Comfortable attending construction or project sites when required.

Experience/Qualifications Required:

• Previous experience within resident liaison, customer service, housing administration, community engagement or project administration.
• Experience managing records, coordinating appointments and maintaining accurate information.
• Previous experience communicating directly with residents or customers.
• Full UK driving licence.
• CSCS card.
• Experience working with vulnerable residents or customers requiring accessible communication.
• An understanding of site-based operations or construction environments.
• Experience within social housing, Housing Associations, property maintenance, planned works, construction, retrofit or energy efficiency would be particularly beneficial.
• Previous experience working with Housing Associations, Local Authorities or Advice Centres would be advantageous.
• Knowledge of retrofit, green energy, BEIS or Local Authority schemes would be beneficial but is not essential.

Company information:

This contract vacancy is being advertised by Rullion Ltd.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

INDOT-MW

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.