Resident Liaison Officer

Build Recruitment Limited; Dereham; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Company car

Job summary

Build Recruitment Limited is seeking a Resident Liaison Officer to work on a Norfolk-based planned refurbishment project. You will act as the vital link between the site team, residents and clients, ensuring smooth communication and minimal disruption.

The role requires at least 12 months of RLO experience, strong communication and IT skills, and a driving licence. You will operate on-site in Norfolk with a company car provided.

Qualifications

• Previous experience on planned maintenance projects as a Resident Liaison Officer (RLO) is essential (12 months).
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative and self-motivated.
• Must have driving licence.

Responsibilities

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Skills

Communication

Teamwork

Driving licence

Independent worker

IT proficiency

Tools

IT systems

Job description

Resident Liaison Officer –Norfolk

£30,000-£33,000 company car

We are currently seeking a dedicatedResident Liaison Officerto work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment projectthe Norfolk area. Based on site in Norfolkyou will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment projectso knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence