Resident Liaison Officer

Build Recruitment Limited; Stevenage; On-site; GBP 19,000 - 26,000; Part time

Job summary

Build Recruitment Limited seeks a Resident Liaison Officer for a 3-month temp project in North London, based from Stevenage. The role requires driving and travel to Ealing, Letchworth, and Stevenage properties, coordinating with site teams and residents on planned refurbishments.

Responsibilities include keeping residents informed, handling inquiries and complaints, arranging appointments, and maintaining records with confidentiality.

Qualifications

• Must have previous experience as a Resident Liaison Officer (RLO), minimum 12 months.
• Must hold a valid driving licence and have access to a vehicle.
• Strong communication and team-working abilities, with good computer skills (MS Office).

Responsibilities

• Keep residents informed about project progress and schedule updates.
• Act as primary contact point and resolve issues, book appointments and manage complaints.
• Build positive relationships with residents to maintain high client satisfaction.
• Assist with pre-condition surveys and resident profiling with kitchen designers and asbestos surveyor.
• Support Property Condition Audits with residents before works commence.
• Maintain accurate records, protecting residents' contact information.

Skills

Communication

Teamwork

Time management

Customer service

Driving license

MS Office

Job description

Resident Liaison Officer – Ealing – North London

3 month temp contract with likelihood of extension for the right candidate£18.71 Umbrella pay or £14.09 PAYE

Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel toEaling, north London and to a few properties in Letchworth and Stevenage

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Stevenage, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing kitchens and bathrooms refurbishment project.AsResident Liaison Officeryou will be working on a refurbishment project,where you will be accountable for:

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
• Conducting pre-condition surveys and compiling resident profiles, working jointly with kitchen designers and the asbestos surveyor
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents’ contact information with utmost confidentiality.

The successful applicant to the role ofResident Liaison Officerwill share our professional, personable and conscientious values, and will possess the following skills / experience:

• Exceptional communication, people skills and the ability to work collaboratively
• Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
• Reliable, Good timekeeping and ability to work independently and as part of a team
• Ambitious, innovative, and self-motivated
• Ability to work as part of a team;
• Good computer skills and knowledge of Microsoft office
• Must have driving license and access to vehicle