Resident Liaison Officer

Fortus Recruitment Group; Swanley; On-site; GBP 32,000 - 39,000; Full time

Job summary

Fortus Recruitment Group is recruiting for a Resident Liaison Officer on a long-term social housing programme in Lewisham. The role involves acting as the main link between residents, site teams and clients to ensure works progress with minimal disruption.

Applicants should have prior RLO experience in planned maintenance, strong communication and organisational skills, and hold a full UK driving licence. The position offers a permanent contract and a competitive package.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proactive, customer-focused approach.
• Full UK driving licence.
• Good IT skills, including Microsoft Office and internal management systems.

Responsibilities

• Act as the main point of contact for residents throughout the programme of works.
• Communicate project information, work schedules, and access requirements to residents.
• Arrange appointments, conduct resident visits, and hold pre-start meetings.
• Manage resident expectations and resolve queries or complaints professionally.
• Liaise with site managers, supervisors, client representatives, and subcontractors.

Skills

Communication

Interpersonal skills

Organisational skills

Customer-focused approach

Driving licence

IT skills

Tools

Microsoft Office

Internal management systems

Job description

Resident Liaison Officer (RLO) - Internal & External Works

Location: Lewisham

Salary: Up to £35,000 + Package

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham.

This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the programme of works.
• Communicate project information, work schedules, and access requirements to residents.
• Arrange appointments, conduct resident visits, and hold pre-start meetings.
• Manage resident expectations and resolve any queries or complaints professionally.
• Liaise closely with site managers, supervisors, client representatives, and subcontractors.
• Support vulnerable residents and ensure appropriate measures are in place throughout the works.
• Maintain accurate records of resident communications, appointments, and project updates.
• Attend site and client meetings, providing feedback on resident concerns and customer satisfaction.
• Promote a high standard of customer care and help ensure projects are delivered on time.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
• Experience working on internal and/or external planned maintenance projects within the social housing sector.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and internal management systems.
• Full UK driving licence.
• A proactive, customer-focused approach.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ