Resident Liaison Officer

Build Recruitment Limited; Milton Keynes; On-site; GBP 19,000 - 26,000; Full time

Job summary

Build Recruitment Limited is seeking a dedicated Resident Liaison Officer in Milton Keynes for a temp-to-perm project with a social housing refurbishment contractor. The role requires a driving licence and access to a vehicle, with travel to MK, Luton and Bedfordshire.

You will act as the liaison between the site team, residents, and clients on a kitchen and bathroom refurbishment programme, ensuring updates, scheduling, and issue resolution while maintaining confidentiality of resident data.

Qualifications

• Excellent communication and people skills; able to work with residents and staff.
• 12 months experience as a Resident Liaison Officer is essential.
• Reliable, punctual, able to work independently and as part of a team.

Responsibilities

• Keep residents informed about project progress and changes to schedules.
• Serve as primary contact, handle complaints and book appointments; coordinate with stakeholders.
• Foster positive resident relationships and ensure client satisfaction with minimal disruption.
• Assist with Property Condition Audits with residents before works begin.
• Maintain confidential resident contact information and meticulous records.

Skills

Exceptional communication

People skills

Teamwork

Time management

Tools

Microsoft Office

Job description

Resident Liaison Officer -Milton Keynes

Temp to perm contract£19.05 Umbrella pay or £14.09 PAYERequired to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire.We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire.AsResident Liaison Officeryou will be working on a kitchen and bathroom refurbishment project,where you will be accountable for:

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.

The successful applicant to the role ofResident Liaison Officerwill share our professional, personable and conscientious values, and will possess the following skills / experience:

• Exceptional communication, people skills and the ability to work collaboratively
• Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
• Reliable, Good timekeeping and ability to work independently and as part of a team
• Ambitious, innovative, and self-motivated
• Ability to work as part of a team;
• Good computer skills and knowledge of Microsoft office
• Must have driving license and access to vehicle