Resident Liaison officer

Build Recruitment Limited; Hemel Hempstead; On-site; GBP 26,000 - 36,000; Full time

Job summary

Build Recruitment Limited in Hemel Hempstead seeks a dedicated Resident Liaison Officer to join a planned maintenance/refurbishment project on-site. You will coordinate between the site team, residents and clients to minimise disruption and foster positive relationships.

You will book appointments, handle resident issues, manage records, and support seamless project delivery. A driving licence and strong communication are essential for this role, with a competitive salary and a car allowance.

Qualifications

• 1 year of experience on planned maintenance projects as a Resident Liaison Officer (RLO).
• Exceptional communication and collaboration skills.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self-motivated.

Responsibilities

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Skills

Communication

Interpersonal skills

IT skills

Independent & teamwork

Proactive attitude

Driving licence

Job description

Resident Liaison Officer – Hemel Hempstead

31k car or car allowance

We are currently seeking a dedicatedResident Liaison Officerto work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment projectso knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence

If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we’d love to hear from you. Please contactLucy Van der Guchtat Build Recruitment, 07879715700 or email [e-mail] for more information.