Resident Liaison Officer

WATES; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property maintenance company is seeking a Resident Liaison Officer in Croydon. The role involves managing tenant relations, ensuring customer satisfaction during maintenance programs, and requiring excellent communication skills. Candidates should have a full UK driving license and relevant experience in social housing. This position embraces inclusivity and encourages applicants from diverse backgrounds.

Qualifications

• Full UK driving licence and access to a vehicle.
• Proven experience as an RLO, ideally within planned maintenance programmes.
• Strong knowledge of internal and external works.
• Excellent communication, customer service, and IT skills.
• Willingness to undergo a Basic DBS check at offer stage.

Responsibilities

• Set up and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
• Attend regular meetings with client representatives and residents to maintain top-tier customer service.
• Ensure a consistent and caring approach to customer interactions.
• Act as the escalation point for tenant complaints and manage the resolution process.
• Keep the on-site database updated to reflect ongoing works.

Job description

Overview

The Vacancy

🌟 Join Our Team as a Resident Liaison Officer!

📍 Location: Croydon (Responsive Maintenance Division)

We’re excited to offer an opportunity for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based out of our Croydon office, you’ll be the friendly face and key point of contact for our residents, ensuring a smooth and supportive experience throughout our maintenance programmes.

Key Responsibilities

• Set up and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
• Attend regular meetings with client representatives and residents to maintain top-tier customer service.
• Ensure a consistent and caring approach to customer interactions.
• Act as the escalation point for tenant complaints and manage the resolution process.
• Keep the on-site database updated to reflect ongoing works.

Requirements

• Full UK driving licence and access to a vehicle.
• Proven experience as an RLO, ideally within planned maintenance programmes.
• Strong knowledge of internal and external works.
• Excellent communication, customer service, and IT skills.
• Willingness to undergo a Basic DBS check at offer stage.

Equal Opportunity

We welcome applicants from all backgrounds and assess any disclosed convictions individually. We’re committed to fair hiring practices and creating an inclusive workplace.

Ready to Make a Difference

💬 Ready to make a difference in residents’ lives?

Apply now and be part of a team that values care, communication, and community.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.