Resident Liaison Officer

Velocity Recruitment; Bracknell; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Descripción de la vacante

Velocity Recruitment partners with a well-known contractor to recruit a Resident Liaison Officer for SHDF and retrofit works in Bracknell and surrounding areas. The role focuses on clear resident communication and minimizing disruption while coordinating with site teams.

The successful candidate will support vulnerable residents and manage multiple priorities within a busy planned maintenance programme. Join a respected contractor contributing to energy efficiency and social housing

Formación

• Previous experience as a Resident Liaison Officer within social housing, planned maintenance or refurbishment.
• Experience with SHDF, retrofit or energy efficiency programmes is beneficial.
• Excellent communication and customer service skills.

Responsabilidades

• Act as the main point of contact for residents throughout SHDF and retrofit programmes.
• Liaise with residents before, during and after works to keep them fully informed.
• Arrange appointments, access and surveys to support the smooth delivery of works.
• Manage resident queries, complaints and concerns professionally.
• Carry out resident satisfaction surveys and maintain accurate records.
• Work closely with site managers, subcontractors and the wider project team.
• Support vulnerable residents and ensure their needs are considered throughout the programme.
• Help ensure works are delivered efficiently while maintaining high levels of resident satisfaction.

Conocimientos

Communication skills

Customer service

Organisational skills

Driving licence

Descripción del empleo

Resident Liaison Officer (RLO) - SHDF / Retrofit

• Location - Bracknell
• Salary - Up to £35k + package
• Project- SHDF / Retrofit

About the Company

We are working with a well‑known and highly regarded company who are looking to recruit an experienced Resident Liaison Officer (RLO) to join their Planned Maintenance division, working on SHDF and retrofit projects across Bracknell and the surrounding areas.

The Role

As Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring works are communicated effectively and completed with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout SHDF and retrofit programmes.
• Liaise with residents before, during and after works to keep them fully informed.
• Arrange appointments, access and surveys to support the smooth delivery of works.
• Manage resident queries, complaints and concerns professionally.
• Carry out resident satisfaction surveys and maintain accurate records.
• Work closely with site managers, subcontractors and the wider project team.
• Support vulnerable residents and ensure their needs are considered throughout the programme.
• Help ensure works are delivered efficiently while maintaining high levels of resident satisfaction.

About You

• Previous experience as a Resident Liaison Officer within social housing, planned maintenance or refurbishment.
• Experience working on SHDF, retrofit or energy efficiency programmes would be advantageous.
• Excellent communication and customer service skills.
• Confident dealing with residents, including vulnerable tenants.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive, professional and approachable manner.
• Full UK driving licence and willingness to travel locally.

What's on Offer?

• Salary of up to £35,000 per annum.
• Car allowance on top of salary.
• Opportunity to join a well‑known and established contractor.
• A role within a busy Planned Maintenance division.
• The chance to contribute to projects improving the energy efficiency and quality of social housing across Bracknell and the surrounding areas