Resident Liaison Officer

Build Recruitment; Andover; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Zusammenfassung

Build Recruitment is seeking a dedicated Resident Liaison Officer for a social housing retrofit programme spanning Dorset, Wiltshire and Berkshire. You will be the main contact for residents, coordinating access and guiding them through planned works.

The role requires a confident communicator, organised and empathetic, with a full UK driving licence due to travel across sites. Immediate start, temp-to-perm arrangement.

Qualifikationen

• Experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer in social housing.
• Ideally experience in planned maintenance, refurbishment or retrofit.
• Confident, well-organised and approachable, good with residents and contractors.

Aufgaben

• Liaise with residents before and during works.
• Arrange access to properties.
• Keep residents informed of programmes and changes.
• Handle resident queries, concerns and complaints.
• Support vulnerable residents where required.
• Work closely with site and project teams.
• Maintain accurate records of resident communication.

Kenntnisse

Resident Liaison

Communication

Customer Service

Organised

Jobbeschreibung

Resident Liaison Officer

Dorset, Wiltshire & Berkshire
Social Housing Retrofit & Planned Works

Temp 2 Perm role - immediate start

Build Recruitment are working with a leading contractor delivering social housing retrofit and planned works programmes across Dorset, Wiltshire and Berkshire. They are looking for an experienced Resident Liaison Officer to join their team.

The Role

You will be responsible for acting as the main point of contact for residents throughout planned works, ensuring they are kept informed and supported throughout the process.

Key responsibilities include:

• Liaising with residents before and during works.
• Arranging access to properties.
• Keeping residents informed of programmes and any changes.
• Dealing with resident queries, concerns and complaints.
• Supporting vulnerable residents where required.
• Working closely with site and project teams.
• Maintaining accurate records of resident communication.
• Helping to ensure high levels of resident satisfaction.

About You

We are looking for someone with experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer, ideally within social housing, planned maintenance, refurbishment or retrofit.

You will be a confident communicator, organised, approachable and comfortable dealing with residents and contractors.

A full UK driving licence is required due to travel across Dorset, Wiltshire and Berkshire.