Resident Liaison & Community Relations Lead

CIH International Housing Group; Park Central; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Profit sharing

Private mileage scheme

Pension contribution up to 5%

Annual leave buy/sell up to 5/3 days

Life Insurance 3x salary

Lighthouse aid for health/wellbeing

Job summary

Ian Williams Ltd in Birmingham is seeking a Resident Liaison Officer to join our painting projects. You will be the first contact for residents and site teams, managing communications about renovations, progress, and completion.

The role focuses on building strong relationships, coordinating visits, and maintaining records. A full UK driving licence is essential, and previous experience in housing or social value roles is preferred.

Qualifications

• Excellent communication and customer service abilities.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.

Responsibilities

• Be the first point of contact for residents and site teams/contractors.
• Communicate updates about renovations, progress, and completion to residents and stakeholders.
• Maintain electronic records and produce progress reports on customer satisfaction.

Skills

Communication skills

Customer service

Organisational skills

IT skills (Windows, MS Office)

Full UK driving licence

Tools

Microsoft Word

Microsoft Outlook

Job description

Ian Williams Ltd in Birmingham is seeking a Resident Liaison Officer to join our painting projects. You will be the first contact for residents and site teams, managing communications about renovations, progress, and completion.

The role focuses on building strong relationships, coordinating visits, and maintaining records. A full UK driving licence is essential, and previous experience in housing or social value roles is preferred.